Help and support

Email [email protected]. Include your device model and what you were doing, and a screenshot if you can. We reply to every message.

Report an AI answer

If an AI answer is wrong, unsafe or offensive, email us a screenshot with the subject "AI report". It helps us improve.

Common questions

How do I get an answer for a handwritten problem?

Write the problem and end it with "=". Chalkmind shows the answer above the board; tap it to write it in your handwriting, or tap Steps for the working. To solve something specific, use Select, circle it, and tap Solve.

The AI says it is unavailable

AI features need an internet connection. Check your connection and try again in a minute.

How do I look up a word in a PDF?

Import the PDF (Home → Import PDF, or the menu inside a board), choose the highlighter and draw over the word. Tap Meaning or Explain in the bar that appears.

Where are my boards saved?

On your device, automatically, a moment after each change. To keep a copy elsewhere, export the board as a PDF or image.

Can I replay the tutorial?

Yes: in a board, open the menu and choose "Show tutorial". The welcome screens are on the home screen's help button.